Returns & Refunds
Because our chocolates are perishable and made fresh to order, we're unable to accept returns for change of mind. That said, if something's wrong with your order, we want to make it right.
Damaged or Defective Items
Contact us within 48 hours of delivery with your order number and a photo of the issue. We'll arrange a replacement or a full refund to your original payment method.
Wrong Item Received
If your order doesn't match what you ordered, let us know within 48 hours of delivery and we'll send the correct item at no extra cost.
Custom & Personalized Orders
Printed bars, message boxes, and other personalized items can't be resold, so these are only eligible for a replacement if there's a defect or printing error on our end.